CUSTOMER SERVICE SKILLS WORKSHOP

Superior customer service creates loyal customers; poor customer service is a leading cause of lost customers. Enhance your customers experiences with these two workshops designed to create a positive experience for both your customers and your employees.

Effective Email & Telephone Skills
This half-day class develops communication skills for effective use of email and telephone to create a professional image for your organization.

Workshop Objectives

• Identify how to make a positive impression on the telephone
• Use voice mail efficiently
• Use email effectively
• Compose clear and appropriate emails

Dealing with Difficult Customer Situations
This one-day workshop develops advanced customer service skills needed for dealing with difficult customer situations. The skills acquired also help employees deal with internal customers and co-workers.

Workshop Objectives

• Identify what makes an effective customer interaction
• Listen to understand
• Deal with difficult situations
• Maintain the respect of the customer
• Problem solve for positive outcomes